Kellie Mortellite

We were so lucky to find Michele’s services with Innovative Consulting Services, LLC when we did. As a new agency working towards our initial Medicare accreditation through ACHC, we didn’t know what we didn’t know, as the saying goes. We utilized Michele initially to complete a full mock survey in order to identify any points of weakness or areas of oversight we had in our agency. She not only provided suggestions on items to bring us up to standard, but she supported us all along the way. Michele offered her follow-up consulting services by completing in-person visits, providing review of policies and documentation remotely, and completed training for our staff members. She was easily accessible for any and all questions throughout the process. While she was firm in her direction, she was compassionate, understanding, and encouraging. We know she cared about our agency.

Michele was the first call we made the morning of our survey and the first call we made upon its completion. We not only passed our initial accreditation survey with ACHC, but also were told we had a “FANTASTIC survey!” We plan to continue to utilize Michele as an ongoing resource to ensure we maintain high standards and remain compliant with all regulations.

Kellie MortellitePT DPT, Administrator GSD Initiative, LLC