We were so lucky to find Michele’s services with Innovative Consulting Services, LLC when we did. As a new agency working towards our initial Medicare accreditation through ACHC, we didn’t know what we didn’t know, as the saying goes. We utilized Michele initially to complete a full mock survey in order to identify any points of weakness or areas of oversight we had in our agency. She not only provided suggestions on items to bring us up to standard, but she supported us all along the way. Michele offered her follow-up consulting services by completing in-person visits, providing review of policies and documentation remotely, and completed training for our staff members. She was easily accessible for any and all questions throughout the process. While she was firm in her direction, she was compassionate, understanding, and encouraging. We know she cared about our agency.

Michele was the first call we made the morning of our survey and the first call we made upon its completion. We not only passed our initial accreditation survey with ACHC, but also were told we had a “FANTASTIC survey!” We plan to continue to utilize Michele as an ongoing resource to ensure we maintain high standards and remain compliant with all regulations.

I highly recommend Michele Rutledge as a consultant. Michele helped me with my start up CHAP accredited home health agency. She has superior knowledge in every phase of owning a Home Health and Hospice agency. My agency passed three surveys during my tenure of ownership with only minor deficiencies. Michele is always available to answer questions regarding CHAP/ACHC and CMS regulations. She also helped me with non-skilled licensure and her background is diverse in every aspect of skilled and non-skilled care. Michele is very dedicated to her clients and is successful in helping agencies achieve the highest quality of care and performance.